Meet Michelle, Wayne Dalton's Problem Solver

At Wayne Dalton, we’re proud to say that many of our valued employees have been with us for 10, 25 and even 40 years. Today, on International Women’s Day, a day for celebrating the achievements of women around the world, we’d like to recognize longtime Wayne Dalton team member Michelle Beckler! In 1991, Michelle was coaching a Young Woman’s...
aluminum garage door
Photo: Michelle Beckler

At Wayne Dalton, we’re proud to say that many of our valued employees have been with us for 10, 25 and even 40 years. Today, on International Women’s Day, a day for celebrating the achievements of women around the world, we’d like to recognize longtime Wayne Dalton team member Michelle Beckler!

In 1991, Michelle was coaching a Young Woman’s Softball league when a parent of one her players approached her and said they knew of a job at Wayne Dalton that she’d be great to take on. Now, after 28 years of dedication to our company, Michelle is a Customer Service Manager at the Wayne Dalton plant in Dalton, Ohio, where we manufacture our rolling steel doors.

Daily, Michelle and her trusted team of 11 customer service agents are tasked with answering a wide variety of questions from clients regarding their orders and the extensive line of commercial products that Wayne Dalton offers, like the recently launched Model 800 HC and 800C HC doors that have a cycle life that’s 25 times Wayne Dalton’s standard rolling service door and an accompanying three-year, 500,000 cycle warranty, to ensure the highest levels of satisfaction.

“In customer service, you never know what kind of day you will have until you get there. Normally, I began my day by putting out any fires, finding solutions to issues and working on fixes to ensure the same problems don’t happen again in the future,” said Michelle, with her trademark can-do spirit.

Because of the fast-paced environment that comes naturally with a job centered around problem solving and receiving calls and emails on a nearly non-stop basis, Michelle often reminds her team of her favorite mantra: take challenges on one thing at a time, and that every opportunity is a chance to learn.

Source: www.wayne-dalton.com